Police
If you or someone you know is in immediate danger or in a life-threatening situation, please call emergency services on triple zero – 000. For non-urgent situations you can also make a report to PoliceLink.
- Phone
- 131 444
Support & resources
Safeguarding support and crisis resources
Paventia Partners does not provide direct support to individuals, and we are not first response providers. Our focus is on uplifting the safeguarding capabilities of organisations. If you need direct help or support in Queensland, please contact the services below.
Seek help
Child Safety Services
If you suspect a child in Queensland is experiencing harm, or is at risk of harm or neglect, contact your local Regional Intake Service during business hours. After hours and weekends, the Child Safety After Hours Service Centre operates 24 hours a day, 7 days a week.
- Phone
- 1800 177 135
Act for Kids
A for-purpose organisation delivering evidence-led professional therapy and support services to children and families who have experienced or are at risk of harm.
- Phone
- 07 3850 3200
Bravehearts
Counselling support for children, young people and families impacted by child sexual abuse in South East Queensland and North Queensland.
- Phone
- 1800 272 831
Kids Helpline
Free, confidential support including counselling, self-help resources, peer connection and wellbeing tools.
- Phone
- 1800 551 800
Lifeline
A national charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services.
- Phone
- 13 11 14
QLife
Anonymous and free LGBTIQ+ peer support and referral for people wanting to talk about sexuality, gender, bodies, feelings or relationships. Operates 3pm to 9pm every day.
- Phone
- 1800 184 527
- Online
- https://qlife.org.au/
Sexual Assault Helpline
Queensland's dedicated free helpline for anyone who has experienced sexual assault, offering counselling, information, general advice and referrals.
- Phone
- 1800 010 120
Stop It Now!
A national helpline to prevent child sexual abuse, providing free, anonymous support for people concerned about their own or someone else's sexual thoughts or behaviours towards children.
- Phone
- 1800 011 800
13 Yarn
Talk with an Aboriginal or Torres Strait Islander Crisis Supporter. Free and confidential, 24 hours a day, 7 days a week.
- Phone
- 13 92 76
Make a report
If you are an individual who has concerns that an organisation is not complying with the relevant standards, you can make a complaint to the following agencies.
Aged Care Quality and Safety Commission
Protects and improves the safety, health, wellbeing and quality of life of people receiving aged care services. You have a right to complain about an aged care provider, worker or responsible person, including where they are not meeting their obligations.
- Phone
- 1800 951 822 (general) or 1800 844 044 (food, nutrition and dining)
- Post
- Aged Care Quality and Safety Commission, GPO Box 9819, in your capital city
NDIS Quality and Safeguards Commission
Registers and regulates NDIS providers and works with people with a disability to improve the quality and safety of their NDIS support and services. You can report an issue or make a complaint about a provider or worker.
- Phone
- 1800 035 544
Queensland Family and Child Commission
Oversees Queensland's Child Safe Organisations system. It accepts concerns about reportable conduct by workers of organisations, or reports relating to how an organisation has implemented the Child Safe Standards.
- Phone
- 07 3900 6000
Learn more
An effective safeguarding system requires everyone to work together to create safety. If you are interested in learning more, please contact us at info@paventiapartners.com.au or access additional information via the links below.
Bravehearts
A comprehensive free guide for parents and carers to help protect children and young people from sexual abuse, plus a suite of age-appropriate personal safety resources for children.
National Office for Child Safety
Leads work on the National Principles for Child Safe Organisations and provides resources to support conversations about preventing child sexual abuse, including signs, grooming, online safety and the role you can play in prevention.
The Daniel Morcombe Foundation
Keeping Kids Safe resources created in memory of Daniel Morcombe, for use as part of a whole-of-school approach to personal safety education, with teacher and parent/carer materials.