1. Information we collect
We collect personal information that is reasonably necessary for our safeguarding consultancy work. This may include:
- your name, role, organisation and contact details;
- information you provide through our contact form, by email or by phone;
- information provided to us in the course of an engagement, including review, investigation or training material; and
- technical information about your visit to this website, such as browser type, device and pages viewed.
Some engagements involve sensitive information, including information about health, disability or allegations of harm. We handle that information with additional care and only where it is necessary and permitted by law.
2. How we use your information
We use personal information to:
- respond to your enquiry and communicate with you;
- deliver and administer our services;
- meet our legal, regulatory and reporting obligations; and
- improve our website and services.
3. Disclosure
We do not sell personal information. We may disclose it to our personnel and trusted service providers (such as IT, email and hosting providers) who assist us in delivering our services, and to regulators, law enforcement or other bodies where disclosure is required or authorised by law, or where there is a serious risk to a person’s life, health or safety. Some service providers may store data overseas; where that occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
4. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including access controls, secure storage and confidentiality obligations on our people. We retain information only for as long as it is needed for the purpose it was collected, or as required by law, and then securely destroy or de-identify it.
5. Cookies and website analytics
Our website may use cookies and similar technologies to support basic functionality and to understand how the site is used. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
6. Accessing and correcting your information
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We may need to verify your identity before acting on a request, and in limited circumstances permitted by law we may decline access, in which case we will explain why.
7. Complaints
If you believe we have mishandled your personal information, please contact us and we will investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Contact us
For any privacy question or request, email info@paventiapartners.com.au. We may update this policy from time to time; the current version is always available on this page.